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Espectro Soluções

Data deletion

Updated on October 15, 2026.

Translation provided for convenience. This page is an English translation of the Portuguese original. If there is any difference between the two, the Portuguese version prevails.

You can ask Espectro Soluções to delete your data at any time. We reply within 15 days and, after confirming the request, we delete the data within 30 days, except for what the law requires us to keep.

If you connected your ad account or your checkout

Inside Espectro

  1. Sign in to the Espectro dashboard.
  2. For the ad account: open Meta Ads and remove the account. The Meta access token is deleted immediately and Espectro stops reading that account.
  3. For a checkout: open Integrações (Integrations) and deactivate the integration. Espectro stops receiving sales through it.
  4. To also delete the history (sales, spend and campaigns already stored), send the request through the form, as explained below.

Through Meta

You can also remove access for the Espectro Solucoes app in your Facebook settings, under Settings and privacy, Settings, Business integrations (or Apps and websites). When you remove the app and request deletion there, Meta sends the request to us automatically. We handle that request as if it had been made through the form: we delete the data linked to that connection and return a confirmation code to Meta, which you can use to track the request.

If you bought from a store that uses our services

The store where you bought is responsible for your data. The fastest way is to ask the store, using the contact details shown in the purchase confirmation email. If you prefer, ask us directly through the form below and include the store name and the email used for the purchase: we forward the request to the store and help it comply.

Some order data may need to be kept by the store because of legal or tax obligations, even after the deletion request.

How to request it through the form

  1. Open the contact form.
  2. Choose the topic Something else.
  3. In the message, write Data deletion and give the email or ad account linked to the data. If you are a buyer, also give the store name.

We reply to the email address you provide. To protect your data, we may ask you to confirm that the request is yours before deleting anything.

You can also make the request by email, at privacidade@espectrosolucoes.com.br.

Timeframes

More details about the data we process are in the privacy policy.